EcoReco Electric Scooter Reviews

The EcoReco Electric Scooter website does not provide specific prices for their scooters. However, it does mention a refund policy for their scooters. A full scooter cost refund is available for the return of an unopened scooter within a 30-day return window. There is also a partial scooter cost refund for the return of an open-box scooter if a customer changes their mind within a 14-day cooling-off period.

In terms of service costs, there is an initial diagnostic fee of $50 for the first 30 minutes at their Silicon Valley location. If more work is needed, a detailed quotation would be provided for replacement parts costs and additional labor time, which is $25 per 15 minutes. Please note that if you need to ship back the scooter for services, you should expect to pay shipping, replacement parts, and labor costs. Depending on the warranty status and the date of purchase, some of the fees might be waived.

For any return/service products, the customer would need to contact and fill out the service form to obtain the Return Material Authorization (RMA) before shipping back the items. Any items shipped back without RMA is considered a donation and EcoReco has the full rights to discard the item. All customizations or accessories on the scooter need to be removed before the shipment is made. EcoReco is not responsible for non-standard modification of the scooter.

Please note that if the purchase was made through one of their authorized retail dealers, stricter return/refund/service policies of the dealer might apply and the dealer will assist with the request.

For more detailed information, it is recommended to visit the EcoReco Electric Scooter website or contact them directly at their provided email address.

EcoReco offers an eco-friendly, energy-efficient, compact and intelligent electric scooter. They provide a range of services including ordering, maintenance, and safety regulations. Customers can order parts and accessories under the "Buy">> "Accessories and spares" tab at the top of the homepage. For replacement parts that are not listed, customers can contact info@ecorecoscooter.com for details of the order placement.

In the event that a scooter is not working properly, EcoReco provides a repair policy. Customers can try to do troubleshooting themselves to save time and money, with a holistic guide and YouTube videos available for assistance. If the issue cannot be diagnosed, or the scooter needs to be shipped back/dropped off for services, customers need to fill out the service form to obtain the Return Material Authorization (RMA) before shipping back the items. The initial diagnostic fee in their Silicon Valley location is $50 for the first 30 mins.

For customer service at ecorecoscooter.com, the following contact methods are available:

• Email: General inquiries can be sent to info@ecorecoscooter.com. For customer support, please email customer.service@ecorecoscooter.com.
• Telephone: The customer service line is (650) 331-0500.
• Customer Appointment Hours: Appointments for scooter services are available on Monday, Wednesday, and Friday from 11am-2pm PST.
• Service Location: The Silicon Valley Service Location is at 1608 W Campbell Ave, #280, California 95008. Please note that service visits are by appointment only.

The Return Policy of EcoReco Electric Scooter includes the following points: - 100% money back guarantee if any manufacturing defect makes the scooter and parts beyond repairable or replacement on arrival and out of the box. - Full scooter cost refund (minus both way shipping) for the return of an unopened scooter within the 30-day return window. - Partial scooter cost refund for the return of an open-box scooter if a customer has a change of heart (buyer's remorse) in the 14-day cooling-off period. The 2-way shipping cost is non-refundable, and 20% restocking fees will be charged. - A return request would not be granted and regular RMA policies apply if there is any notable user-induced damage beyond unusual wears-and-tears on the scooter within the 14-day cooling-off period, the unit has been used excessively and collected excessive amount of dirts/muds, or any customization/modification has been made on the scooter. - Store credits for the return of unopened parts and accessories within 30 days. Customers pay for the shipping of the return. Used parts are not returnable. - For any return of products purchased on the ecorecoscooter.com website, the customer would need to contact EcoReco first and fill out the service form to obtain the Return Material Authorization (RMA) before shipping back the items. - If the purchase was made from one of their authorized retail dealers, stricter return/refund policies of the dealer might apply and the dealer will assist with the request.

The Shipping Policy of EcoReco Electric Scooter includes the following points: - Free ground shipping to lower 48 states in the US when you buy new scooter products on their website. If any additional items that you purchase can also be put in the same scooter box and ship together, they do not charge extra shipping fees. - If the shipping address is outside of the continental US (i.e. Alaska, Hawaii and other US islands), or international, or if you would like to ship via any expedited shipping methods, additionally costs might apply. - Who pays what shipping costs would be determined by following policies: If the approved RMA falls within 14 days of purchase, EcoReco covers the cost of shipping of the malfunction parts to and from the domestic customer (in lower 48 states). If the RMA inquiry is after the 14 days of purchase; the customer would pay the shipping cost to have the scooter or malfunctioned parts send to EcoReco. After inspection and confirm the scooters is still under the warranty timeframe and the RMA is due to manufacturer defects, EcoReco would repair/exchange and cover the return shipping to the domestic customer (in lower 48 states). If the RMA inquiry is not under the warranty period, both way shipping will be paid by the customer. International (and Hawaii/Alaska) customers are responsible for the international (and Hawaii/Alaska) shipping costs and associated duty fees related to the transportation for any return.

Free ground shipping is offered to the lower 48 states in the US for new scooter products purchased on the EcoReco website. For shipping addresses outside of the continental US, additional costs may apply and will be seen on the shipping/checkout page.

For returns of products purchased on the EcoReco website, you must contact EcoReco and fill out the service form to obtain the Return Material Authorization (RMA) before shipping the items back.

For more information or shipping quotes, please contact EcoReco at info@ecorecoscooter.com.

For a 100% money-back guarantee, the scooter must have a manufacturing defect that makes it beyond repair or replacement on arrival. A full scooter cost refund (minus both-way shipping) is offered for the return of an unopened scooter within 30 days. A partial scooter cost refund is offered for the return of an open-box scooter due to buyer's remorse within 14 days, with 20% restocking fees charged and 2-way shipping cost non-refundable.

Store credits are offered for the return of unopened parts and accessories within 30 days, with the customer paying for shipping. Used parts are not returnable.